2 year manufacturer guarantee & warranty
Portapivot will warrant and guarantee the proper performance of its products for a period of 2 years (24 months), following the date of your order receipt, provided that all products are installed in accordance with the instructions.
Detailed assembly & installation instructions are available for each specific Portapivot product.
Our products are specifically designed for indoor use!
Complaints and warranty
All products require close inspection upon arrival. We advise to check the delivered Portapivot items immediately upon delivery by DHL.
Any complaints concerning the delivered products should be reported to Portapivot in a well-documented manner and have to be on record and substantiated within 5 business days after delivery. If the ordering Party fails to report a well-documented complaint within this term, it will be deemed to have approved the Products delivered and not to have objected these to Portapivot within a reasonable term.
Portapivot return policy
At Portapivot, we want you to be satisfied with your purchase and experience. We hope that your expectations will be exceeded by the quality of our products. If you are not satisfied with one of your products, please follow the steps outlined below so we can resolve the situation.
All shipped orders and its accompanied products are required to be inspected upon arrival.
Return policy for off-the-shelf goods
If you are dissatisfied with the non-personalized, off-the-shelf items you purchased through Portapivot, please contact our customer service at email@example.com within 14 working days after receiving your order.
We will accept the return of non-personalized products that are in their original, new, unopened and unused condition. Customer service will guide you through the appropriate steps to replace the product, or to return the product and receive a refund of the purchase price excluding shipping fees.
If your return is due to a defective or damaged product, we will reimburse you the return shipping costs. If your return is not due to a quality issue or manufacturing defect, we cannot reimburse the return shipping costs.
If you are returning one of our products, you should always consider using a trackable shipping service with insurance. Otherwise Portapivot can’t guarantee that they will actually receive your returned item.
Return policy for made-to-measure products
If you are dissatisfied with your made-to-measure items, please contact our customer service at firstname.lastname@example.org within 5 business days after receiving your order.
If a problem occurs, please send us the unique order ID so we can track the order and its production details. We will work with you to resolve the issue as quickly as possible.
It is your responsibility to review and check your coordinated measurements before submitting it to us. Your order is specifically made for you, and therefore Portapivot cannot accept returns or refunds of made-to-measure products if the dissatisfaction is not due to a manufacturing defect caused by Portapivot.
For instance, Portapivot cannot refund made-to-measure products if the issue is due to a wrong production measurement calculation, since its your responsibility to select the desired measurements.
High-quality interior grade anodized aluminium
All our profiles are made from anodized aluminium. Anodizing is an electrochemical process that converts the metal surface into a decorative, durable, corrosion-resistant, anodic oxide finish.
Aluminum is ideally suited to anodizing. The anodic oxide structure originates from the aluminum substrate and is composed entirely of aluminum oxide. This aluminum oxide is not applied to the surface like paint or plating, but is fully integrated with the underlying aluminum substrate, so it cannot chip or peel. It has a highly ordered, porous structure that allows for secondary processes such as coloring and sealing.
Anodized aluminium is considered environmentally safe, producing few, if any, harmful effects on land, air, or water.
We work with a selection of high-end manufacturers to keep the final products as consistent as possible, but slight variances in color may occur. Slight color variations are normal occurrences for anodized aluminium.