All our products are shipped by Fedex
We exclusively use Fedex as our shipping partner because they operate as a closed circuit. The shipped products never leave their capable hands, from pick-up at our production facility, right up to delivery to your doorstep.
- Seperatly ordered products such as Stealth Pivot sets, handles, Portapivot GLASS patch fittings,...
- Your order will be shipped within 3 business days after you received your "order confirmation".
- Custom-build products such as Portapivot 6530 & 5045 aluminium frames and its accessories
- Your order will be shipped within 4 workweeks after you received your "order confirmation".
Order confirmation = you receive an order confirmation after we manually checked your order and verified the payment by our accounting department.
Shipping outside EU countries:
Our prices are exclusive of any tax. For shipments outside the EU, all customs, import duties and applicable tax are arranged by Fedex and charged to you when your parcel reaches its destination.
All prices are calculated in Euro (€) currency and are exclusive of turnover tax and exclusive of any other government levies and/or taxes.
Portapivot is a B2B e-commerce platform:
- Only registered users can acces prices and are able to order products
- All prices are based on a direct manufacturer to professional end-user business model
Register as a professional user to gain acces to our prices:
We manually check and verify every registration request to ensure that the “registering user” is indeed a construction or interior related professional.
Examples of professional users: door installers, carpenters, interior or exterior construction related businesses, kitchen installers, window installers, manufacturers, hardware resellers,…
All prices stated by Portapivot are payable in Euro (€) currency and are exclusive of turnover tax and exclusive of any other government levies and/or taxes.
Our payment options include:
- Secure payment by various credit card services
- Bank transfer or wire transfer
Payment of the total amount on your Pro Forma order overview is due to be paid within 10 business days.
When your payment is well received and confirmed by our accounting services, we will send you the corresponding invoice and official order confirmation by email. If we haven’t received or been able to confirm the required payment with your corresponding order after 10 business days, your order will automatically be cancelled and will not reach production state.
The shipping and production schedule starts from the moment you receive your final order confirmation & invoice = after we received and verified the payment of your Pro Forma invoce "order overview" . You can check our production and shipping flow in the "Worldwide delivery by Fedex" tab.
2 year manufacturers Guarantee - Warranty
Portapivot will warrant and guarantee the proper performance of its products for a period of 2 years (24 months), following the date of your order receipt, provided that our products are installed and maintained in accordance with the instructions.
Detailed assembly & installation instructions are available for each specific Portapivot product.
Our products are specifically designed for residential indoor use!
Complaints and warranty
All shipped orders and its accompanied products are required to be inspected upon arrival. We advise all our customers to check the delivered Portapivot items immediately upon delivery by Fedex. Any specific investigations required in that respect should be carried out within 5 business days.
Any complaints concerning your order or the delivered products should be reported to Portapivot in a well-documented manner and have to be on record and substantiated within 5 business days after delivery by Fedex. If the ordering Party fails to report a well-documented complaint within this term, it will be deemed to have approved the Products delivered and not to have objected these to Portapivot within a reasonable term.
Portapivot return policy
At Portapivot, we want you to be completely satisfied with your purchase and experience. We hope that your expectations will be exceeded by our quality and products. If you are not satisfied with one of your finished products, please follow the steps outlined below so we can resolve the situation.
All shipped orders and its accompanied products are required to be inspected upon arrival. We advise all our customers to check the delivered Portapivot items immediately upon delivery by Fedex. Any specific investigations required in that respect should be carried out within 5 business days.
Any complaints concerning your order or the delivered products should be reported to Portapivot in a well-documented manner and have to be send and substantiated within 5 business days after delivery by Fedex. If you fail to report a well-documented complaint within this term, it will be deemed you have approved the Products delivered and not to have objected these to Portapivot within a reasonable term.
Return policy for off-the-shelf goods
If you are dissatisfied with the non-personalized, off-the-shelf items you purchased through Portapivot, please contact our customer service at email@example.com within 14 working days after receiving your order by Fedex. We will accept the return of non-personalized products that are in their original, new, unopened and unused condition. Customer service will guide you through the appropriate steps to replace the product, or to return the product and receive a refund of the purchase price.
If your return is due to a defective or damaged product, we will reimburse you the return shipping costs. If your return is not due to a quality issue or manufacturing defect, we cannot reimburse the return shipping costs.
If you are returning one of our products, you should always consider using a trackable shipping service or purchasing additional shipping insurance. Otherwise we can’t guarantee that we will actually receive your returned item.
Please note that each order you submit is completed with the current stock of anodized aluminium handles and accessories. If you are ordering multiple products for one client reference, we strongly encourage you to order all products as part of one order to minimize variations in color. We work with a selection of high quality manufacturers to keep the final products as consistent as possible, but slight variances in color may occur. Slight color variations are normal occurrences for anodized products and will not be considered manufacturing defects or deficiencies and will not qualify for a replacement product.
Return policy for personalized & made-to-measure items
If you are dissatisfied with your personalized, made-to-measure items, please contact our customer service at firstname.lastname@example.org within 5 business days after receiving your order by Fedex. If a problem occurs, please send us the unique order reference so we can track the order and its production details. We will work with you to resolve the issue as quickly as possible.
It is your responsibility to review your order and check your coordinated measurements before submitting it to us. Your order is specifically made for you, and therefore Portapivot cannot accept returns or refunds of personalized, made-to-measure products if the dissatisfaction is not due to an error or manufacturing defect caused by Portapivot. For instance, Portapivot cannot refund made-to-measure products if the issue is due to a wrong production measurement calculation, since its your responsibility to calculate the desired measurements and confirm these.
If you are returning one of our products, you should always consider using a trackable shipping service or purchasing additional shipping insurance. Otherwise Portapivot can’t guarantee that they will actually receive your returned item.
Please note that each order you submit is completed with the current stock of anodized aluminium profiles, handles and accessories. If you are ordering multiple products for one client reference, we strongly encourage you to order all products as part of one order to minimize variations in color. We work with a selection of high quality manufacturers to keep the final products as consistent as possible, but slight variances in color may occur. Slight color variations are normal occurrences for anodized aluminium products and will not be considered manufacturing defects or deficiencies and will not qualify for a replacement product.
WHAT WE DO WITH YOUR INFORMATION?
When you purchase something from our B2B store, as part of the buying and selling process, we collect personal information you give us such as your company name, representative name, address and email address and if applicable your professional VAT/TAX registration number. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): with your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with specific personal information to complete a transaction, verify your credit card, place an order, take arrangements for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at our offices:
2970 's Gravenwezel
OPT-IN AND OPT-OUT OF MAILING LIST COMMUNICATIONS
Our website provides the opportunity to opt-in and to opt-out of receiving communications from Portapivot. To have your information removed from the Portapivot database, please opt-out when receiving an update.
Click "UNSUBSCRIBE": each email we send you contains an "UNSUBSCRIBE" link at the bottom of the email. Open your email, click "UNSUBSCRIBE", and follow the instructions on the screen to change your communication preferences.
Please note: If you choose to stop receiving promotional messages from us, we will honour your request. However, we will continue to send you service related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the personalised online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We recommend you review the privacy policies of each site you visit. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s stats tracker to record the number of visits
shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or mailing us at our offices:
2970 's Gravenwezel
TERMS OF SERVICE
This website is operated by Portapivot. Throughout the site, the terms “we”, “us” and “our” refer to Portapivot. Portapivot offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online B2B e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and visual presentation of our products that appear in the online store. We cannot guarantee that your computer monitor's display of colors will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, business, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or specific product pricing are subject to change at any time without prior notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Portapivot, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Portapivot and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Antwerp, Belgium.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at email@example.com